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Returns

Cancellation

You can cancel an order within 14 days of receipt and return the goods received for a refund. You must notify us IN WRITING by letter or email, and you must return the goods unopened (the seal around the device must be intact), unused and at your own expense to:

PT Direct Limited
Coopers Farm
Newton
Thornbury
Bristol BS35 1LG

We will refund your purchase within 30 days of receipt.

Faulty Goods

If the product you purchase from PT Direct Ltd is faulty then you should notify us in writing immediately to arrange a replacement or refund. PT Direct Ltd will apply manufacturers' warranties where appropriate. Your legal rights are governed by the Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and The Sale and Supply of Goods to Consumers Regulations 2002.

You should also read the Terms of Sale for this website.

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