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When will my order be dispatched and how long will it take to arrive?

Your order will usually arrive in 3 to 5 working days.

Order Processing

You will receive an email confirming receipt of your order. You should contact us by email immediately if you notice any inaccuracies in your details because PT Direct Ltd cannot and will not accept any responsibility if your delivery details are in anyway incorrect.


Orders are processed as soon as possible and usually within 3 days (excluding Sundays). In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order promptly. Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch.


Once your order has been processed, it will be dispatched by the Royal Mail 48 for UK orders and Royal Mail's Internation Priority for overseas orders.

Royal Mail 48 is not a guaranteed service, but delivery is usually in 2 working days.

Other questions

If you're question isn't answered here, please use the form below and we'll get back to you asap:

Or call us on 0117 974 3534.

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