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When will my order be dispatched and how long will it take to arrive?

Order Processing

You will receive an email confirming receipt of your order. You should contact us by email immediately if you notice any inaccuracies in your details because PT Direct Ltd cannot and will not accept any responsibility if your delivery details are in anyway incorrect.

Dispatch

Orders are processed as soon as possible and usually within 2 working days. In exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and despatch your order within the statutory time limit of 28 days. Any exceptional delays will be advised on the website and by email.

You will receive an email confirming dispatch.

Delivery

Once your order has been processed, it will be dispatched by the Royal Mail 48 for UK orders and Royal Mail's Internation Priority for overseas orders.

Royal Mail 48 is not a guaranteed service, but delivery is usually in 2 working days. Overseas Air Mail typically takes 8 - 10 working days, but can be delayed by local problems in the country of arrival which are totally outside the control or influence of PT Direct Ltd.

Tracked Airmail does not require a signature but is tracked to the point of delivery. Tracked and Signed Services may be slightly faster than Standard Airmail.

In the case of delayed delivery your first port of call should always be your local postal provider.

International Tracked

Tracked deliveries are sent by Royal Mail's Internation Priority Tracked service - click here for more details.

You can be advised of the Tracking Number by emailing sales@ptdirect.eu.

Other questions

If you're question isn't answered here, please use the form below and we'll get back to you asap:

Or call us on 0117 974 3534.

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